Domande frequenti
Faq
GENERAL INFORMATION
Yes, Wi-Fi is free and available in all rooms.
“No, like most Venetian buildings Antico Portego does not have an internal lift.
There are some impressive stairs in stone that allow you to experience the timeless Venetian style.”
Yes, small pets are welcome at Antico Portego.
We are open all year.
TO KNOW BEFORE ARRIVAL
Check-in is available from 14:00 to 22:00.
We are at your disposal via WhatsApp or by phone H24, through which we will send you the code to access the structure.
The room must be vacated by 11:00.
Yes, we ask to be notified at the time of booking or the day before arrival.
We will give you the option to leave your luggage in storage free of charge until the scheduled check-in time.
The most convenient parking spaces are at Tronchetto or in Piazzale Roma. For information, visit www.veniceparking.it
“Yes, we rely on a third-party transfer service that can take you from the airport or station to our facility.
Alternatively, you can reach us by public transport or private taxi.
For more information, please visit our HOW TO REACH page.”
“Antico Portego is a guest house and our attentive operators will follow you step by step from the time of booking.
A couple of days before your arrival you will receive a message with the opening code of the main entrance of the building.
The code will be active from 14.30 on the check-in date to 11.00 on the check-out date.
We ask you to inform us of your expected arrival time so that our staff can work overtime to prepare the room for you as soon as possible.”
Sure. We offer free unsolicited luggage storage service after check-out to all our guests.
“Antico Portego is a guest house and our attentive operators will follow you step by step from the booking.
A couple of days before the check-in date, you will be sent a message with the codes needed to access the property.
These will be valid only for the duration of your stay. We are available 24 hours on +39 338 3673991 for any doubt or eventuality.”
ROOMS
“All rooms are equipped with air conditioning or heating, Wi-Fi, Smart TV,
minibar with some surprises for your stay, complimentary toiletries, hairdryer, cot (on request and at extra cost).”
Yes, only the Deluxe Apollo Suite has a bathtub.
Yes, cots for children up to 3 years are available on request and at a charge.
The room is cleaned daily.
No, unfortunately our hotel is not equipped to accommodate disabled guests.
No, there are no smoking rooms available.
RESERVATIONS AND PAYMENTS
If the booking is refundable, we do not charge anything:
we simply pre-authorize the amount of the booking. In the event of cancellation within the permitted time, the pre-authorization will be cancelled.
For the flexible rate, cancellation is free up to 2 or 5 days before the scheduled arrival
(depending on the period of the year of stay). After this period, in case of cancellation or no-show (no show),
we apply a penalty corresponding to the entire amount of the stay booked. The other plans, on the other hand, provide cheaper rates,
as well as more restrictive conditions
We accept the main credit cards (Visa, Mastercard, CartaSi), ATM, as well as cash and bank advance transfers.
In this case, the full amount of the stay will be charged.
When booking online, we will ask for a pre-authorization for your credit card (freezing of the amount).
This pre-authorization is only for the purpose of guaranteeing your reservation: you will not be charged anything before your stay.
In case of cancellation within the stipulated time, the pre-authorization will be cancelled.
When booking, we always ask for the credit card number and its expiration date, only as a guarantee.
We will not charge any money until the time of arrival, except in case of no-show or early departure.
We reserve the right to check the validity of your credit card with a request for pre-authorization for the amount of the reservation.
If there are errors, missing or invalid data, we will contact you to request a valid one.
The tourist tax is 4.00 euro per person per day. It must be paid at check-in
For any other questions you have not found answer to on this page contact us. We will be happy to assist you.
